Store Policy
Customer Care
Shipping and Returns
Shipping Time
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99% of all Orders ship same day for in stock items placed before 10am Pacific Time (1pm Eastern) on normal business days*.
*Monday through Friday, excluding holidays -
We will notify you within 24 business hours if any items you ordered are out-of-stock.
Delivery Time
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Most orders are delivered within 5 to 10 business days of being placed.
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For Standard shipping, the average delivery time is 5 business days. Typically UPS Ground will be the carrier, although in some cases regional carriers (GSO, Speedee, OnTrac) may be used that usually beat or meet UPS Ground delivery times.
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For Economy shipping, the average delivery time is 5-14 business days. Typically Mail Innovations, SurePost, or USPS will be the carrier. Occasionally UPS Ground may be used.
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We currently do not offer guaranteed UPS Saturday Delivery.
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Packages will not be delivered on holidays.
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Please click here to visit our holiday shipping schedule.
Shipping Method
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In addition to economy and standard shipping we offer UPS 3rd Day, UPS 2nd Day Air, and UPS Next Day Air for most locations.
Payment Methods
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Visa, Mastercard, Discover
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Pay Pal
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Money order/Cashiers check
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Check (Must wait to clear)
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Credit cards issued outside of the USA are not accepted.
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No COD
Exchanges
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We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.
Returns & Refunds
To return an item and receive a refund:
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You must first receive a return authorization number (RA #) from a Fab 5 representative. Returns received by Fab 5 without an RA # will be refused.
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To receive an RA #, contact a Fab 5 representative by the email form on the contact page. If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
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Follow the return instructions in the email you received.
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Items being returned to FAB 5 must be returned via shipping pre-paid by the customer. Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Apparel is not responsible for packages lost in transit.
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There is no "return label", you will write the address from the email onto the package itself. Please be sure to send the items to the return address listed in the email, NOT to the corporate address listed on the FAB 5 website.
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Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Please be aware that:
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Item return claims must be made within 30 days of receipt.
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Items that have been printed on, washed, or altered in any way are not returnable.
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FAB 5 does not charge any restocking fees.
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We do not provide return shipping labels for orders that ship to Territories or Military addresses.
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Shipping and handling charges are not refundable.
Cancellations
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Order cancellations can only be made before the order has been packed. Within 30 minutes after placing your order, you have the ability to put your order on hold, or cancel it, from within your order confirmation page or email, or from within your account order history page.
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Once shipment occurs, the return policy is in effect.
Backorders
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FAB 5 does not do backorders.
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If an item is unavailable it will be removed from the order, and you will be notified.
Privacy & Safety
Our Privacy Policy
We are committed to the protection of personal data we process – below you’ll find the Privacy Policy, which guides how we collect, use, transfer and store the information that you provide us with or that we collect about you when interacting with FAB 5. The following information is provided by FAB 5 to show how we comply with applicable rules and regulations such as GDPR and to help keep you fully informed about your rights (and how to enforce them). By visiting our website, you accept and consent to the practices described in this Privacy Policy.
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Our contact details
FAB 5 is the data administrator and located on 220 W. Orangeburg Avenue, Modesto, CA 95350, USA. You can reach us by phone on INSERT PHONE or by email at INSERT EMAIL.
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To whom does this Privacy Policy apply?
This Privacy Policy applies to all persons whose personal data are processed by FAB 5.
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Visitors to the exhibition(s) of FAB 5;
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Visitors to the FAB 5 website;
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Recipients of newsletters and emails sent by FAB 5 to visitors of our exhibitions and/or website;
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All other persons who contact FAB 5 or of whom FAB 5 processes personal data.
This Privacy Policy does not apply to partners, employees, secondees, student interns and applicants.
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What personal data do we process?
We process personal data you have provided to us, personal data generated during your visit to our exhibitions and/or our website and when reading newsletters and emails sent by us to visitors of our exhibitions. We also process personal data we have obtained from other sources such as Social Media platforms.
Potential personal data we collect:
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Personal data obtained through or generated on our website, newsletters, commercial emails or related technologies:
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IP address
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Your browsing behaviour on the website such as information on your first visit, previous visit and current visit, the visited pages and the manner in which you navigate on the website;
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Whether you open a newsletter of email and what sections you select.
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Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. For certain sites on the FAB 5 Site, registering or supplying personal information sets such a cookie. By setting this cookie, FAB 5 will remember your details the next time you visit our Web Site, so you do not have to re-enter the information.
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You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent at any time you would like. However, if you do not accept cookies, you may not be able to use some portions of our Web Site. Cookies can be easily disabled or erased. Simply click on your respective browser type below to go directly to the respective user guide and to learn how to disable or erase cookies:
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What do we use your personal data for?
We use your personal data for the following purposes:
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Maintaining contact with the visitors of our exhibitions and website.
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Your contact details and photo will be recorded in our system and can be used to send you updates on FAB 5 and additional sustainable fashion related information.
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Improving our communications on fashion appetite and behaviour.
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We believe it is important to approach you with information that is relevant to you. We combine and analyse the personal data in our possession to do this. We correspondingly determine what information and channels are relevant and what the best times to provide information or to establish contact are. We do not process any special personal data or confidential information for marketing campaigns. We will need to ask your prior permission if we want to create a personal, individual profile. You can always withdraw this permission at a later time.
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Understanding your interest in and views on sustainable fashion;
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Improving our non-commercial fashion campaigns;
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Express ourselves on public social media platforms. We only use your photo on social media platforms with your permissions, which may be revoked at any time. We are not responsible for the content of those websites or the services of these social media platforms. Nor is FAB 5 responsible for the privacy policy and the use of cookies on those websites and social media platforms;
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Improving and securing our website insert website;
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Preparing user statistics; The user statistics of the website enable us to get an idea of the number of visitors, the duration of the visits, what sections of the website are visited and the click-behaviour. These are generic reports without any information about individual persons. We use the collected information to improve the website.
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Legal grounds for the processing
We process personal data based on one of the following legal grounds:
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Approval
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In relation to a legitimate interest
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A data administrator may only process personal data if this can be based on one of the exhaustive legal grounds laid down in the General Data Protection Decree. The legal grounds used FAB 5 are:
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Approval
You will always have the right to withdraw any permission you have given us to process your personal data. To do so, please email Insert email
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Legitimate interest
We may also process your personal data if we have a legitimate interest and do not disproportionately infringe on your privacy. We may, for example, use your contact details to invite you to future events based on your attendance of previous events.
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Processors and sharing of personal data
We may hire service providers (processors) for the processing of your personal data which solely process your personal data based on our instructions. We will conclude a processor agreement with these processors which meets the requirements laid down in the General Data Protection Decree. We, for example, hire IT service providers that provide support to the safe and stable operation of our systems. We also make use of third-party services to send newsletters and emails. These are examples of parties that can be considered processors within the meaning of the General Data Protection Decree.
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If a court ruling requires us to share personal data with third parties, we will need to comply with this.
Your personal data will not be shared with third parties for commercial purposes.
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Retention of your personal data
We will keep your personal data only for as long as necessary for the purposes for which it was obtained. Personal data will be retained for the purposes of communication with you . In order to comply with the records retention requirements applicable to us all your personal data will be kept for a period of no longer than 3 years.
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Questions about your personal data
Each person can pursuant to the law exercise certain rights in relation to their personal data. You have the right to access, correct and remove your personal data. You can also object to the use of your personal data or request to limit their use. In certain cases, you can request your data and transfer them to another party. If you have any questions, please contact INSERT NUMBER AND EMAIL.
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How to opt out
If you wish to opt out from or revoke your consent to any communication, clear, enable or disable cookies or tracking we’ve collected the most important information on how to do so below.
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How to manage cookies on popular browsers and devices:
Select a browser below to see detailed explanation of how to remove or disable cookies.
Manage cookies on Safari
Manage cookies on iOS
Manage cookies on Chrome
Manage cookies on Firefox
Manage cookies on Internet Explorer
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How to manage subscriptions from FAB 5 emails:
Go to the latest email received from us, head to the bottom of the email and click “Update preferences” to update your email preferences or “Unsubscribe” to unsubscribe from all FAB 5 email communication. Please note that this means you may miss important information.
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How to manage and reject Google Analytics site tracking:
You can opt out of all Google Analytics site tracking, including any other sites that use Google Analytics via this link. You can learn more about Google Analytics and how your data is safeguarded via this link.
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Complaints about handling your data
If you have any complaints about how we handle your personal data, please contact us by sending an email to INSERT PHONE AND EMAIL. We would be happy to help you find a solution.
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Amendments to the Privacy Statement
Developments in changes are taking place rapidly and things may change in the personal data requested from you and the manner in which we use them. Regulations may also be amended. If this is the case, we will change this Privacy Statement. Please regularly check this page (INSERT WEB PAGE) to find the most recent version of our privacy policy.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments